Privacy Policy

1. Data Controller

Myhandybro is the data controller responsible for your personal data collected through our platform. We are based in Scotland, United Kingdom.

2. Data We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, phone number, and physical address.
• Job Details: Information you provide when posting a job, including descriptions, photos, and budget.
• Tradesman Information: Business details, qualifications, insurance information, and portfolio images.
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
• Communication Data: Records of correspondence if you contact us.

3. How We Use Your Data

We use your data for the following purposes:

• To operate and maintain our platform, including matching Customers with Tradesmen.
• To facilitate communication between Customers and Tradesmen.
• To process payments for services (e.g., credit purchases via Stripe).
• To improve our platform, services, and user experience.
• To send you service-related communications and marketing updates where you have consented.
• To comply with our legal obligations.

4. Legal Basis for Processing

We process your personal data in compliance with the UK General Data Protection Regulation (UK GDPR). Our legal bases for processing include:

• Contractual Necessity: To provide the services you have requested.
• Legitimate Interests: To improve our platform and for business administration.
• Consent: For marketing communications.
• Legal Obligation: To comply with applicable laws.

5. Data Sharing

We only share your data when necessary. This may include:

• With Tradesmen: When you request a quote, a summary of your job (type of work, description and general area, but not your name, contact details or street address) is shown on our public jobs board and to tradespeople we have approved. If up to 3 of them purchase access to the lead, we share your name, email, phone number and location with them so they can contact you about the job.
• With Service Providers: We use third-party services for payment processing (e.g., Stripe), hosting, and analytics. These providers only have access to the data necessary to perform their functions.
• For Legal Reasons: If required by law or to protect our rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct any inaccurate data.
• Erasure: Request the deletion of your data.
• Portability: Request your data in a machine-readable format.
• Object: Object to the processing of your data in certain circumstances.

To exercise these rights, please contact us at the email below.

8. Cookie Usage

Our website uses cookies to enhance your user experience. This includes essential cookies for site functionality and analytical cookies to help us understand website traffic. You can manage your cookie preferences through your browser settings.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@www.myhandybro.co.uk